Refunds & Returns
Returns & Refund Policy
At Pluush, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be in its original condition and packaging.
How To Start A Return
To initiate a return, please contact our support team at:
Please include:
- Your order number
- The email used for the order
- The reason for your return request
Our team will provide further instructions.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with clear photos of the issue.
We will work quickly to resolve the problem by providing a replacement or refund where appropriate.
Order Changes & Cancellations
Orders may be modified or cancelled within 12 hours of purchase.
Once an order has entered processing or has been shipped, we are unable to make changes or cancellations.
Non-Returnable Items
For hygiene and safety reasons, we may be unable to accept returns on items that show significant signs of use, damage, or alteration after delivery.
Shipping Costs
Original shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Customers may be responsible for return shipping costs unless otherwise required by local consumer laws.
Contact Us
If you have any questions regarding your return or refund, please contact us:
Email: support@pluush.store
We aim to respond to all inquiries within 24–48 business hours.